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	Tumi's Warranty What is Tumi's warranty? Tumi warrants to the original retail purchaser that the zippers, fabrics, and bindings on our products will be free from defects in materials or workmanship for five years from the date of original purchase, and that all other components will be free from defects in materials or workmanship for as long as the original purchaser owns the product. If one of our products fails during the warranty period due to a defect in materials or workmanship, we will repair or replace the defective part if you return the product to an Authorized Tumi Repair Center, postage paid, together with your proof of purchase and a non-refundable $15 processing fee for a non-wheeled product or $25 for a wheeled product to cover the costs of handling and return shipping. This processing fee should be in the form of a check or money order, made payable to Tumi, Inc. Please note that Tumi reserves the right to increase processing fees as and when we deem necessary. If you experience a defect with any Tumi product covered by our limited warranty during the first twelve months of ownership and need to have it repaired, we will waive our processing fee. What's not covered by the Tumi warranty? Although Tumi products are made under our exacting manufacturing standards from the finest materials available, our products are not indestructible. Our warranty does not cover damages that result from misuse or abuse of the product (including damage caused by airlines or other carriers), nor does it cover normal wear and tear or ordinary cosmetic damages (such as abrasion, scratches or fading). The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. How do I find an Authorized Tumi Repair Center? Call us at 1-800-322-TUMI(8864) during normal business hours. Alternately, you can also go to our website, www.tumi.com and follow the link for "About our products". We will give you clear instructions on how to get your product to the nearest Authorized Tumi Repair Center for evaluation and repair. Please note that the issuance of a repair service order number does not mean that we have made the determination that the requested repair is covered by our warranty - that determination can only be made by a qualified Tumi technician after evaluating the product. Is there a fee for repairs? Repairs that are covered under our warranty will be completed at our expense. As previously noted, we do charge a $15 processing fee for non-wheeled products and a $25 processing fee for wheeled products to cover handling costs and return shipping charges for all products sent directly to us. If we determine that a repair is not covered by our warranty, we will send you an estimate for the cost for repairing or refurbishing your product. You can then contact us to authorize the repair or ask us to return the product without repairing it. No non-warranty repairs will be made without your approval. Because of the cost of processing warranty claims and return shipping, we cannot refund the $15 or $25 processing fee, even if repair work is not done by us. Once again, Tumi reserves the right to increase processing fees as, and when, we deem necessary. How long will repairs take? Turn-around time on repairs depends on the volume of work we are handling and the nature of the repair. Generally, we complete repairs within about 2 weeks from the date we receive a product at our repair center or (for non-warranty repairs) within about 2 weeks after we get your approval to make the repair. How does state law relate to this warranty? The Tumi warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Different terms may apply in California. Call 1-800-322-TUMI(8864) for details. Return To The Tumi Section


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